Terms & Conditions
As a general product statement all products that we sell are from reputable manufacturers and therefore we find performance queries are infrequent.
Goods are not sold on a sale or return basis.
Customers should read any provided instructions before using any product. DetectNZ takes no responsibility or liability for products used incorrectly or outside of the safety instructions provided by the manufacturer. Products provided are the responsibility of the purchaser to ensure that any users are fully aware of Use and Safety instructions in the language of the user.
If in doubt about the use of any product from our range please feel free to contact us, as we will be pleased to assist you.
For products sold within New Zealand the Consumer Guarantee's Act applies where applicable and no part of the warranty shall reduce any rights held under this Act.
Your satisfaction is very important to us. We will act in good faith regarding any manufactures warranty for products we have sold you.
Some products have specific warranty periods against malfunction (eg: waterproof detectors).
If you do not receive product satisfaction then we would ask you to contact us immediately on receipt of your order. In the unusual event of product failure during the warranty period we will at our total discretion when a claim is confirmed, either repair, replace, offer store credit or refund the value of the items purchased.
For products not covered by a manufacturers warranty we can only attend to on a case by case basis.
If your order arrives damaged in transit please notify us immediately.
Please note that the cost of return shipping is the responsibility of the customer in all cases except where such costs are provided for under the Consumer Guarantees Act for New Zealand Customers.
January 1st 2013